Comments on: “How do I cope with no-show clients?”

By: Morgana Rae

Morgana Rae — Tue, 26 Jul 2011 17:29:46 +0000

Thank you Chris. Great advice!

By: Christopher Babayode

Christopher Babayode — Mon, 25 Jul 2011 00:55:05 +0000

Start at your first meeting or contact.
Either have it written,displayed, or
inform the prospective client that
“Appointments neither kept nor
cancelled with the required 24,48hr, 1
weeks notice are chargeable”
If they can’t accept that, it shows the
quality of their intention. If they go ahead
and cancel on you anyway they can’t come
back to work with you until they have paid
the outstanding bill, and if they don’t it’s
business don’t really need in the first place.

By: Business, Coaching and a Side of Tango

Business, Coaching and a Side of Tango — Fri, 19 Jun 2009 13:26:03 +0000

[...] one appointment is human. Two is a trend. After two missed appointments, well known money coach Morgana Rae says “You’re [...]

By: Morgana Rae

Morgana Rae — Sun, 10 May 2009 20:01:40 +0000

Athena,

I totally get the impulse to give the refund, but wait a minute…

1) It DOES disrespect you and your Money Honey, and Money finds that very unattractive.

2) Do not reward your client for being a rude, irresponsible flake. How on EARTH can that be in integrity? What does that teach her? How does that serve her?

Now I’m curious. You say you fire your clients all the time. Why do you think that is?

If you want clients who are SERIOUS about working with you, be really clear about the ground rules and the consequences. Let them know you’re going to hold them to high standards. If you’re “firing clients” all the time, my hunch is you’re not discriminating enough in who take on.

I’m with Carol. I’m easy peasy understanding the first time if you have a good excuse and are really apologetic. Do it again and you’re gone.

By: Carol Dickson-Carr

Carol Dickson-Carr — Sun, 10 May 2009 19:41:16 +0000

I have to agree with my mates! I’ve done it to–in a loving way, but yes, I’ve fired the non-committed and flaky ones after the excuses of no-shows start piling up (2 strikes, yer out!).